🛒 NorthWestBigfoot.com Product Return Policy
At NorthWestBigfoot.com, we stand behind the quality and mystery of everything we create—from Bigfoot canvas prints to cryptid-themed art and collectibles. If your order isn’t what you expected, we’re here to help.
📦 Returns & Exchanges
We accept returns on eligible items within 7 days of the delivery date.
Eligible items include:
- Canvas prints
- Posters
- Signs
- Decals
- Iron Works
- Apparel
- Non-custom merchandise
Items not eligible for return:
- Custom art or personalized designs
- Digital downloads
- Gift cards
- Downloadable software products
- Event-specific merchandise
Condition requirements:
- Items must be unused and in original packaging
- Proof of purchase is required (order number or receipt)
🔁 How to Start a Return
- Email us at returns@northwestbigfoot.com with your order number and reason for return.
- We’ll respond within 2 business days with return instructions and address.
- Once we receive and inspect the item, we’ll process a refund or exchange within 5–7 business days.
💰 Refunds
- Refunds will be issued to your original payment method.
- Shipping costs are non-refundable unless the item was defective or damaged.
- Refund timelines may vary depending on your bank or payment provider.
🚚 Return Shipping
- Return shipping is the responsibility of the customer, except in cases of damage or error.
- We recommend using a trackable service for peace of mind.
🧭 Need Help?
Questions about your order or a possible return? Reach out anytime: 📧 returns@northwestbigfoot.com